James from Complete Home Comfort was sent to my home in Newport, MI for a "Second Opinion," on a furnace repair. A week ago I contacted a local Monroe MI HVAC business who installed my brand new furnace in the latter part of October 2023. I was told by the technician doing the estimate repair order who is employed with the original installing company of my furnace that my furnace was no longer under warranty, that my warranty expired last year! The 2 parts were going to cost me with over $2200.00!! My original "Brand New" furnace with installation cost around $5,000.00. I was very concerned about the price and that a brand new furnace would need that costly of a repair and only 3 years old. I had done the biannual maintenance recommended with no noted issues so my gut told me call another local business for a second opinion.
I am so glad I followed my gut because Complete Home Comfort had a technician at my Newport, MI within a couple of hours. James called on his way to my home, introduced himself when he came to the door. After my explanation of what my furnace was doing he got into looking at the problem. He found the other companies quoted estimate was misdiagnosed and the repair was way less. Extremely less! James also took the time to call the manufacturer of my furnace and it was never registered by the installing company which would have been a covered part if it had been registered. James was awesome, he had the replacement part on his truck and was able to have it replaced and running within minutes. I am so very happy with Comfort Home Care from my initial call earlier this morning to the repair today! I will highly recommend this business to family and friends. Hopefully I won't need it but if in the future I have problems with my furnace or central air unit, "Complete Home Care," will be the business I call . Thank you Complete Home Comfort for a job well done!